IN THIS SECTION YOU CAN FIND OUT GENERAL INFORMATION OF YOUR CONTRACT, AS WELL AS LEARN MORE ABOUT SERVICES INCLUDED IN YOUR CONTRACT

• General Contract information
• 24h roadside assistance
• Replacement cars
• Pickup and delivery service
• Insurance
• Technical maintenance and repairs
• Tyre change and storage
• Invoice administration

ALD Automotive cars are insured for entire leasing period with CMTPL insurance (compulsory motor third party liability insurance) and CASCO insurance (voluntary motor own damage insurance).

CASCO insurance covers the peril of the traffic accident, natural calamity, vandalism or fire and theft or robbery. Please get acquainted with terms and conditions of CASCO insurance in leasing contract. Motor third party liability insurance is governed by the Motor Third Party Liability Insurance Act of the Republic of Estonia.

Damaged car shall be repaired by an authorized service provider of the specific make or by any other service providers approved by ALD Automotive.

If you notice your car is damaged or you are involved in an accident, please contact as soon as possible ALD Automotive Customer Service Phone No + 372 630 8960.

Please don’t initiate your car repair works without ALD Automotive’s prior consent.

If the car or it’s parts are stolen, please contact immediately police and then as soon as possible ALD Automotive Customer Service.

Never leave car documents in the car and keep the keys in a safe place!

Accident

What to do if you are involved in a traffic accident?

• Keep your calm, evaluate the situation and act in accordance with the traffic and insurance rules;
• Call the police if there are injured or the participants of the accidents don’t agree on the accident circumstances. Police phone No 112;
• Call the rescue service, if needed. Emergency phone No 112;
• If there are no injured and you agree with other participant(s) of the accident on the accident circumstances, please fulfill the form of „Accident report“ You can find the form of „Accident report“ between the covers of your car documents.
• If it is not possible to drive the car or according to the traffic rules the car may not be used further in traffic, please call 24 Hour Roadside Assistance.
• After registering the accident with the relevant authorities, please notify ALD Automotive Customer Service.

• Technical maintenance has to be carried out in accordance with the manufacturer’s recommendations (refer to the Service Book)
• All maintenance and repair works are carried out by service provider approved by ALD Automotive. All maintenance works have to be recorded in the vehicle Service Book

If you wish to apply for technical maintenance or repair:

• Please call ALD Automotive or appropriate service centre to make an appointment
• Describe the maintenance or repair that needs to be performed. Should difficulties be encountered in identifying the problem, describe the circumstances and provide details
• Present ALD Automotive Customer Card to garage receptionist prior performing any work

We appreciate your efforts to take care of your car by regularly cleaning it and checking the level of oil and other technical liquids.

No smoking in the car would be appreciated.

Customer Card:

• With the ALD Automotive Customer Card our partners will recognize you as a customer of ALD Automotive, therefore please don’t forget to take it with you
• All invoices for maintenance performed or purchases made will be sent to ALD Automotive.

NB! 

• Please present your Customer Card to service provider prior performing any work
• ALD Automotive does not accept invoices issued by non-approved service providers

If this service is included in lease agreement, ALD Automotive will pick-up the car from your office and returns it back on the same address after the ordered works are done:

• tire change
• regular technical maintenance and other repair works
• annual technical inspection
• in case of replacement car service, replacement car delivery

This service is provided within territory of Tallinn.

Do not hesitate to contact us if you need any assistance or have any questions.

Customer Service
Phone No: +372 630 8960
E-mail: info.ee@aldautomotive.com