IN THIS SECTION YOU CAN FIND OUT GENERAL INFORMATION OF YOUR CONTRACT, AS WELL AS LEARN MORE ABOUT SERVICES INCLUDED IN YOUR CONTRACT
In case your car experiences technical problems on the road or gets involved in a traffic accident and needs to be towed, Ayvens will provide 24h Roadside Assistance
Depending on the situation our specialists will:
NB!
If you report your problem to Ayvens 24h Roadside Assistance service, towing services will be provided free of charge within EEA (European Economic Area).
Ayvens cars are insured for entire leasing period with CMTPL insurance (compulsory motor third party liability insurance) and CASCO insurance (voluntary motor own damage insurance).
CASCO insurance covers the peril of the traffic accident, natural calamity, vandalism or fire and theft or robbery. Please get acquainted with terms and conditions of CASCO insurance in leasing contract. Motor third party liability insurance is governed by the Motor Third Party Liability Insurance Act of the Republic of Estonia.
Damaged car shall be repaired by an authorized service provider of the specific make or by any other service providers approved by Ayvens.
If you notice your car is damaged or you are involved in an accident, please contact as soon as possible Ayvens Customer Service Phone No + 372 630 8960.
Please don’t initiate your car repair works without Ayvens prior consent.
If the car or it’s parts are stolen, please contact immediately police and then as soon as possible Ayvens Customer Service.
Never leave car documents in the car and keep the keys in a safe place!
What to do if you are involved in a traffic accident?
We appreciate your efforts to take care of your car by regularly cleaning it and checking the level of oil and other technical liquids.
No smoking in the car would be appreciated.
NB!
This service is optional. To find out if it is included in the contract, please contact your
fleet manager or check here.
You shall follow up and ensure that the Vehicle meets all statutory requirements and periodic checks including the mandatory technical inspection are performed on time. Invoice for the mandatory technical check-up must be issued on ALD Automotive Eesti AS name and send by partner.
During your vehicle repairs a replacement vehicle is available at special price. If there is a need for replacement vehicle, please contact us:
Customer Service:
Phone + 372 630 8960
E-mail: info.ee@ayvens.com
Replacement vehicle order has to be approved by your manager!
If this service is included in lease agreement, Ayvens will pick-up the car from your office and returns it back on the same address after the ordered works are done:
This service is provided within territory of Tallinn.
Ayvens cars are equipped with the tires according to the respective seasonal requirements. The tires to be used during the next season are stored at our partners providing tire storage and replacement services.
Ayvens Estonia tire partners with Online booking option:
Ayvens Estonia tire partners – booking via phone call:
The termination of the operational lease contract implies inevitably the return of the used vehicle to Ayvens.
Please get acquainted to the Vehicle Restitution Guide. There you will find a detailed description of the vehicle return process and clear guidelines on which you company car will be assessed
upon return.
Please ensure that the car is clean (both the interior and the exterior), with all options and accessories and the fuel tank is not empty (indicator is off).
NB! If your fuel card is LOST or STOLEN:
Do not hesitate to contact us if you need any assistance or have any questions.
Customer Service
Phone No: +372 630 8960
E-mail: info.ee@ayvens.com
CONTRACT GENERAL TERMS
Casco Insurance
Guides
Short term rental application
Traffic accident declaration
Other applications