In case your car experiences technical problems on the road or gets involved in a traffic accident and needs to be towed, Ayvens will provide 24h Roadside Assistance

Depending on the situation our specialists will:

• Tire service – on-spot or at an Ayvens partner
• Start-up assistance
• Supply of additional fuel (5 liters)
• Lock assistance (also in case of key loss)
• Pulling out from snow / sand
• Assistance with a traffic accident notification form and accident advice
• If necessary, free towing to the nearest repair company / agency (according to the conditions set by the ALD)
• If necessary, customer transport to the desired destination within the Estonian state (incl. Islands)
• Assistance throughout Europe (excluding customer transport)

24h Roadside Assistance phone No: +372 630 8970

NB!
If you report your problem to Ayvens 24h Roadside Assistance service, towing services will be provided free of charge within EEA (European Economic Area).

Accident

What to do if you are involved in a traffic accident?

• Keep your calm, evaluate the situation and act in accordance with the traffic and insurance rules;
• Call the police if there are injured or the participants of the accidents don’t agree on the accident circumstances. Police phone No 112;
• Call the rescue service, if needed. Emergency phone No 112;
• If there are no injured and you agree with other participant(s) of the accident on the accident circumstances, please fulfill the form of „Accident report“ You can find the form of „Accident report“ between the covers of your car documents.
• If it is not possible to drive the car or according to the traffic rules the car may not be used further in traffic, please call 24 Hour Roadside Assistance.
• After registering the accident with the relevant authorities, please notify Ayvens Customer Service.

During your vehicle repairs a replacement vehicle is available at special price. If there is a need for replacement vehicle, please contact us:

Customer Service:
Phone + 372 630 8960
E-mail: info.ee@ayvens.com

Replacement vehicle order has to be approved by your manager!

Ayvens cars are equipped with the tires according to the respective seasonal requirements. The tires to be used during the next season are stored at our partners providing tire storage and replacement services.

Ayvens Estonia tire partners with Online booking option:

• Tirestar, Tallinn, Mäealuse 10, phone no. +372 681 3560
• Hinkus, Tartu, Sepa 22, phone no. +372 731 1151
• Savirehvid, Pärnu, Savi 16, phone no. +372 447 5166
• Oru Äri, Keila, Männiku tee 11, Kumna, Harjumaa, phone no. +372 609 9555
• Möller Auto Ülemiste, Tallinn, Tartu mnt. 165, Peetri, phone no. +372 6 808 120
• Stik AS, Paide, Pärnu tn. 57a, Paide, phone no. +372 53 405 910
• Sirtaki, Narva, Kerese 25, phone no. +372 357 7700
• Kuresaare Autoteenindus AS, Kuressaare, Kalevi põik 2, phone no. +372 452 1040
• Salome Automaailm, Võru, Räpina mnt. 18a, phone no. +372 733 7084
• Salome Automaailm, Valga, Pihlaka 2, phone no. +372 733 7584
• Uuemõisa Autokeskus, Haapsalu, Tallinna mnt. 78, phone no. +372 472 4013
• Rehvikeskus OÜ, Rapla, Soone, Uusküla, phone no. +372 489 4166,+372 522 5556
• Rehvid Pluss Tallinn, Tallinn, Kassi 6, phone no. +372 56 621 035
• Rehvid Pluss Peetri, Peetri (Assaku), Vana-Tartu mnt 74, phone no. +372 56 662 223

Ayvens Estonia tire partners – booking via phone call:

• Jamboree OÜ, Jõhvi, Kaasiku 22a, phone no. +372 56225724
• GBF Kummikeskus, Rakvere, Rägavere tee 42a, phone no. +372 325 4230
• Rehvix OÜ, Viljandi, Raudtee 3, Viljandi, phone no. +372 43 49 388